IT Support & Service Management
Service desk operations, end-user support, incident troubleshooting, hardware and software maintenance, printer/copier support, asset inventory and user enablement.
IT & Digital Transformation Professional
Technology that works.
Learning that moves
people forward.
I connect technology, education and people. With 12+ years of experience across IT operations, educational technology and digital transformation, I support reliable digital services and technology-enabled learning at institutional and school-system level.
People · Platforms · InfrastructureConnecting digital systems with better learning outcomes.
12+Years of professional experience
500+Teachers trained in e-learning
238LiTE target schools supported
3Academic qualifications
Education technology
ICT infrastructure
Data systems & insights
IT operations & security
01 · Professional profile
Bridging technology, education and operational excellence.
A technology professional with a strong foundation in computer science, teaching and hands-on IT operations.
I am an IT and Digital Learning Officer with more than 12 years of experience spanning educational technology, IT service delivery, network and systems administration, digital learning, training and technology project implementation.
My work combines practical technical support with programme-level coordination: translating institutional and school needs into technology requirements, supporting procurement and deployment, strengthening digital platforms, coordinating connectivity and equipment readiness, and building the capacity of educators and operational teams.
In the Leaders in Teaching Ethiopia (LiTE) Programme, implemented by Education Development Trust and partners, I contribute to the digital transformation of secondary education through school ICT infrastructure, digital learning systems, data and monitoring tools, curriculum digitization and stakeholder collaboration.
I also bring a teaching and training background from higher education, including delivering Computer Science courses and supporting the development of educators' digital skills.
“Technology creates value when it is reliable, accessible, well managed and used confidently by people.”
Current positionIT and Digital Learning Officer
Organization / programmeEducation Development Trust · LiTE Ethiopia
Academic qualificationMSc in Computer Science
Professional baseAddis Ababa, Ethiopia
LanguagesAmharic (Native) · English (Fluent)
Professional interestsDigital learning, ITSM, data visualization, cybersecurity and emerging technologies
02 · Areas of expertise
Practical expertise for connected organizations.
Capabilities developed through professional roles in education, schools, higher education and technology service environments.
Digital Learning & LMS
Learning platform support, course digitization, interactive learning resources, multimedia content, LMS administration and educator capacity building.
ICT & Network Infrastructure
School computer laboratories, LAN/WAN, Wi-Fi, internet connectivity, routers, switches, servers, structured technical assessments and deployment support.
Data Management & Visualization
Programme and school data organization, monitoring tools, Power BI dashboards, KoboToolbox workflows, data quality checks and reporting support.
Technology Procurement & Deployment
Technical specifications, procurement coordination, vendor follow-up, equipment allocation, logistics, installation, handover and implementation tracking.
Systems, Security & Continuity
Windows Server, Active Directory, DNS, DHCP, firewalls, backup systems, NAS, data protection, cybersecurity awareness and recovery planning.
03 · Technical toolkit
Technology skills grounded in real-world delivery.
Technical and operational capabilities across infrastructure, digital education, platforms and programme implementation.
Microsoft 365Google WorkspacePower BIKoboToolboxWindows ServerActive DirectoryDNS / DHCPLAN / WANWi-FiCiscoFortinetNAS & BackupVirtualizationLMS / MoodleArticulate 360SCORMERPIT Asset ManagementData AnalyticsIoT
CCNA Routing & Switching · CiscoCCNA 301 Network Fundamentals · CiscoFortinet Certified in CybersecurityWindows Server & Active DirectoryInstant Network School Coach · AMREFCybercrime Awareness & PreventionInternet of ThingsData Analytics Fundamentals · SAS / SPSS / WEKAChild Protection & Safeguarding · TESDiploma in Human Resource Management
04 · Career journey
Professional experience in technology and education.
A career combining IT operations, digital education, infrastructure support, teaching and programme implementation.
Leaders in Teaching Ethiopia (LiTE) Programme
Within EDT's programme team, contribute to digital transformation initiatives supporting secondary schools, teachers and education stakeholders. The work spans digital infrastructure, internet access, school technology readiness, digital learning platforms, data tools and curriculum-aligned content. Programme delivery involves collaboration with the Mastercard Foundation, Ministry of Education, regional education structures and implementation partners including Imagine1day and Geneva Global.
238EDT target schools in programme scope
274Laptops prepared for handover to 26 CE schools
238Desktop computers in deployment logistics
G9–12MoE curriculum digitization support
JUNE 2026 — PRESENT
CURRENT ROLE
IT and Digital Learning Officer
Education Development Trust (EDT) · Leaders in Teaching Ethiopia (LiTE) Programme · Addis Ababa
- Support digital transformation in secondary education through the planning, coordination and implementation of digital infrastructure, education technology platforms and school-based digital learning solutions across the programme's 238 EDT target schools.
- Coordinate ICT infrastructure readiness and deployment activities, including school computer laboratories, desktops, laptops, LCD projectors, sound systems, solar power solutions, network devices and related digital learning equipment.
- Support school internet connectivity planning, Wi-Fi solutions and infrastructure assessments; contribute to wired and wireless connectivity options, internet upgrade requirements and technical follow-up with service providers.
- Conduct and coordinate school ICT assessments covering computer functionality, maintenance needs, equipment condition, internet infrastructure, connectivity constraints and operational readiness; document findings to inform support and upgrade priorities.
- Support the development and use of the LiTE EDT Target Schools Tracking and Monitoring System, including school status information, implementation follow-up, field monitoring and consolidated reporting.
- Support programme data management and monitoring tools, including Power BI dashboard development and KoboToolbox-based data collection workflows, data compilation, validation and reporting.
- Contribute to the digitization of Ministry of Education Grade 9–12 curriculum courses by supporting technical coordination, course development workflows, vendor engagement and implementation follow-up.
- Support the administration and use of digital learning platforms and learning management systems, including the preparation and deployment of interactive, multimedia and curriculum-aligned digital resources for teachers and students.
- Coordinate ICT equipment procurement and deployment processes through technical specifications, vendor follow-up, logistics planning, asset allocation, delivery verification and handover documentation.
- Work with regional and woreda education offices, woreda ICT agencies, universities, school leaders, teachers, programme teams and implementation partners to strengthen local technical support and maintenance arrangements.
- Support training and capacity building for zonal officers and other stakeholders on school tracking tools, digital platforms, ICT equipment use and basic technology management.
- Prepare technical reports, terms of reference, procurement requests, assessment summaries, MoUs, implementation updates and evidence for programme monitoring and accountability.
APRIL 2025 — JUNE 2026
Instant Network School Coach
AMREF Health Africa · Bahir Dar, Ethiopia
- Installed, configured and maintained school servers and network services, including DNS, DHCP and Active Directory.
- Provided daily IT support to teachers, students and staff and maintained computer laboratory infrastructure and internet connectivity.
- Configured NAS backup systems and conducted backup tests to support data protection and continuity.
- Coached school users on digital tools and supported the effective use of technology for teaching and learning.
AUG 2023 — JUNE 2024
IT Support Specialist
Lebawi International School · Addis Ababa, Ethiopia
- Installed and configured servers, managed backup systems and optimized network and server performance.
- Managed virtual machines and supported disaster recovery planning, data integrity and operational continuity.
AUG 2023 — JUNE 2024
Assistant IT Coordinator
Swedish Community School · Addis Ababa, Ethiopia
- Provided technical support for hardware, software and networking; managed routers, switches, firewalls and security systems.
- Supported Google Workspace, Microsoft 365 and ERP tools and assisted users with day-to-day technology needs.
MARCH 2022 — AUG 2023
Network Installation Project Lead
Efoy ICT and Security Solution · Addis Ababa, Ethiopia
- Assessed and consolidated information systems, installed and managed data networks, and customized software tools for different organizational divisions.
NOV 2020 — DEC 2022
Assistant IT Manager
Pharo Foundation · Asosa, Ethiopia
- Configured Fortinet firewalls, managed server workstations, supported end users and maintained IT asset inventory.
OCT 2013 — NOV 2020
Lecturer — Computer Science
Asosa University · Asosa, Ethiopia
- Delivered Computer Science lectures and practical sessions and supported students' applied learning.
- Trained more than 500 teachers in e-learning platforms and supported digital education capacity building.
- Contributed to academic and institutional technology initiatives.
OCT 2012 — OCT 2013
ICT Trainer
Asosa Polytechnic College · Asosa, Ethiopia
- Created and delivered ICT training programmes and supported ERP and IT laboratory development.
05 · Selected projects & contributions
From technology planning to practical implementation.
Selected areas of work and contributions across education programmes, schools and organizations.
LiTE Target Schools Tracking System
Supported development and implementation of a school monitoring platform for school status, follow-up, infrastructure readiness, implementation progress and management reporting.
School ICT Equipment Deployment
Contributed to planning, assessment, logistics, distribution and handover processes for laptops, desktop computers and other digital learning equipment across programme target schools.
School Internet & Network Readiness
Supported school connectivity assessments, Wi-Fi and internet upgrade planning, infrastructure requirements and technical follow-up for improved digital access.
Grade 9–12 Course Digitization
Supported technical coordination and implementation processes for Ministry of Education curriculum digitization, including course development workflows and vendor coordination.
Power BI & KoboToolbox
Contributed to programme data management, dashboard review and development, digital data collection, validation and evidence-based monitoring processes.
Teacher Training & Digital Literacy
Trained more than 500 teachers in e-learning platforms and supported educators and stakeholders to use digital tools effectively.
School Computer Maintenance
Supported computer functionality assessments and follow-up on maintenance needs, including collaboration planning with woreda ICT agencies and nearby university ICT technicians.
Ticketing & Library Systems
Developed ticketing and library management systems for Kelem International School to support institutional workflows and service organization.
Network, Server & Data Systems
Implemented and supported server, network, backup and security solutions across education and organizational environments; published research on NLP and Hadoop Hive optimization.
06 · Education & credentials
Academic foundation and professional development.
Formal qualifications and selected certifications documented in the November 2026 CV.
MSc in Computer Science
Bahir Dar University, Ethiopia
Graduated · 14 March 2019BSc in Computer Science
Mekelle University, Ethiopia
Graduated · 6 July 2012Higher Diploma for Teacher Educators
Asosa University, Ethiopia
Graduated · 20 February 2020CCNA Routing & Switching
Cisco
NetworkingCCNA 301: Network Fundamentals
Cisco
Network fundamentalsFortinet Certified in Cybersecurity
Fortinet
CybersecurityWindows Server & Active Directory
Microsoft
Systems administrationInstant Network School Coach
AMREF Health Africa
Digital educationCybercrime Awareness, IoT & Data Analytics
SAS · SPSS · WEKA
Also includes HR Management and Child Protection & Safeguarding training07 · Professional strengths
How I contribute to teams and institutions.
Strategic planning and IT project coordination
Leadership, teamwork and stakeholder engagement
Technical troubleshooting and problem-solving
Technical reports, ToRs and proposals
Implementation monitoring and documentation
Training, coaching and communication
Vendor and partner coordination
Continuous learning and emerging technology
08 · Curriculum vitae
Ready to explore my professional background?
Use the print option to save this expanded portfolio as a PDF. For the original November 2026 CV, keep the PDF file beside this HTML page and use the link below.
Seiyfu Yesuf — Professional CV
IT & Digital Learning Officer · MSc Computer Science · 12+ years of experience
09 · Contact
Let's connect and make technology work better.
For professional opportunities, digital learning initiatives, ICT infrastructure, IT service delivery, technology project coordination or collaboration, please get in touch.
EMAILseiyfallah@gmail.com PHONE+251 920 173 376 ALTERNATIVE PHONE+251 965 468 686 LINKEDINlinkedin.com/in/seiyfallahLOCATIONAddis Ababa, Ethiopia