I provide professional IT support, digital learning solutions, software development, networking, CCTV and security systems, technology consulting and IT infrastructure services.
I am an IT and Digital Learning professional with more than 12 years of hands-on experience in educational technology, IT support, digital transformation, network administration and technology training.
My professional work combines technical troubleshooting with practical digital learning, systems implementation, infrastructure management and staff training.
I help organizations use technology effectively by improving reliability, security, digital capability and user experience.
Reliable technology should make work easier, learning better and organizations stronger.
Practical technology solutions for organizations, schools, offices and professionals.
Design and implementation of professional online learning content, LMS experiences and digital learning resources.
Development and customization of practical software systems designed around organizational workflows.
Professional technical support for computers, users, software, printers, copiers, servers and office systems.
Network infrastructure design, configuration, troubleshooting and server administration.
Technology security solutions for offices, schools, organizations and other professional environments.
Technology assessment, planning and implementation support aligned with organizational objectives.
Provide comprehensive IT support, lead digital learning initiatives, develop e-learning resources, maintain network infrastructure, servers and user devices, support backup/disaster recovery, coordinate staff training and manage IT assets.
Installed and maintained school servers including DNS, DHCP and Active Directory. Supported computer labs, connectivity, NAS backup systems and daily IT operations.
Installed and configured servers, managed backup systems, optimized network and server performance, supported virtualization and disaster recovery.
Provided technical support for hardware, software and networking. Managed routers, switches, firewalls, security systems, Google Workspace, Microsoft 365 and ERP tools.
Assessed information systems, installed and managed data networks and customized software tools for different organizational divisions.
Supported network security, user orientation and technology upgrades.
Configured Fortinet firewalls, managed server workstations, supported end-users and maintained IT asset inventory.
Delivered lectures and practical sessions and trained more than 500 teachers in e-learning platforms.
Created and delivered ICT training programs and supported ERP and IT laboratory development.
Trained more than 500 teachers in e-learning platforms and supported digital tool adoption.
DIGITAL LEARNINGDeveloped ticketing and library systems for Kelem International School.
SOFTWARESupported school and organizational network, server, connectivity and backup environments.
INFRASTRUCTUREDesigned and delivered ICT training programs for educators, staff and learners.
TRAININGBahir Dar University
Graduated: March 2019Mekelle University
Graduated: July 2012Asosa University
Graduated: February 2020Cisco
NetworkingNetwork Fundamentals
CiscoFortinet Certified
CybersecurityMicrosoft
Server AdministrationAMREF Health Africa
Digital EducationIT & Digital Learning Officer
Addis Ababa, EthiopiaFor IT support, digital learning, software solutions, networking, CCTV/security systems or IT consulting, get in touch.